Terms & Conditions

Last updated: 24th July 2025

1. Agreement to Legal Terms

These Terms & Conditions ("Terms") govern your access to and use of the services provided by EchoStars Solutions Limited (“EchoStars,” “we,” “us,” or “our”), including the website www.echostars.net and any related products or services (collectively, the “Services”). By using the Services, you agree to be legally bound by these Terms. If you do not accept these Terms, please do not use the Services.

2. Service Overview

EchoStars provides reputation management software tools, including automated review requests, email & SMS communication, AI-enhanced review responses, integration with CRM and social platforms, analytics dashboards, and content repurposing.

3. User Responsibilities

You agree to:

• Upload only contact information and content you have legal rights to use, and ensure you have consent to contact your customers via SMS or email.

• Comply with applicable laws and regulations (e.g. GDPR, TCPA, CAN-SPAM, CCPA).

• Keep your account credentials secure and up to date.

• Avoid misuse of the Services or any automated collection procedures.

4. Payments and Fees

• Subscription plans are billed monthly or annually.

• Fees may change over time; any changes will be communicated in advance.

• You retain ownership of your data; we do not sell your data and only use it to provide the Services.

5. Third‑Party Integrations

Our Services may integrate with external platforms (e.g. Google, Facebook, CRM systems). We are not responsible for disruptions or changes in third‑party services.

6. Account Termination

You may cancel your subscription at any time; access remains active until the end of your billing period. We reserve the right to suspend or terminate access for violation of Terms or misuse of the Services.

7. Disclaimers and Limitation of Liability

The Services are provided “as is” and “as available.” Our liability is limited to the amount of fees you paid in the prior 12 months or £/$50, whichever is greater. We do not guarantee certain business outcomes or results.

8. Modifications to Terms

We may update these Terms at any time. Updated versions will be posted on www.echostars.net/terms-and-conditions, and your continued use constitutes acceptance of the changes.

9. Contact Information

If you have any questions or concerns, you can contact us at:

EchoStars Solutions Limited
4B Wyneham Road, SE24 9NT, London
info@echostars.net
+44 7442 834277

10. SMS Disclosure

Types of Messages

By using our Services and opting in via our contact/SMS consent forms, you may receive the following message types from EchoStars Solutions Limited:

• Notification messages, including review requests, appointment reminders, order confirmations, support updates, and two‑factor authentication (2FA) alerts.

• Marketing messages, such as promotional offers, new features, and company announcements.

Frequency & Carrier Charges

Message frequency may vary. Message & data rates may apply, depending on your carrier and mobile plan.

Opt‑Out & Help

You can opt out at any time by replying “STOP” to any received message. After unsubscribing, you may receive one final confirmation message.
For support or assistance, reply “HELP” or contact us via the website or email.

Consent Limitations

By opting in, consent is granted to EchoStars Solutions Limited only. Your information will not be shared or sold to any third parties for marketing or promotional purposes.

Additional Terms

Standard messaging terms and local regulatory compliance requirements (e.g. GDPR, TCPA, UK Privacy laws) apply. Your use of SMS services indicates your agreement to these terms.

Reference to Privacy Policy

Please refer to our Privacy Policy, which includes detailed SMS/communication terms:
https://www.echostars.net/privacy-policy